Our Delivery & Returns Policy

Shipping & Returns

FREE DELIVERY TO MAINLAND UK

We will deliver to all postal areas in the UK. However delivery of certain products to the Channel Islands, Isles of Scilly, Isle of White, Isle of Man, Northern Ireland and Scottish Islands may not always be possible or may incur a delivery charge. We will advise of any additional charges by e-mail or phone and you will have the opportunity to accept or decline the order. Should you decide to cancel the order at this time we will of course refund your payment in full.

We aim to dispatch your order immediately providing it is in stock in our warehouse. Should there be any delays we will inform you by e-mail or phone. We would expect you to receive your order within 2 to 7 working days from being sent out by us (excluding Saturday, Sunday and Bank Holidays)

We use the services of Royal Mail, Parcel Force and some independent carriers to make our deliveries. The majority of deliveries we make will need to be signed for so please make sure someone will be at home to accept delivery. We are happy to deliver to workplace addresses if that is more convenient.

Please ensure that the goods are checked before signing for them as we cannot accept any claims for damages if you sign without checking. Any damage to the goods or packaging should be pointed out to the carrier at the time of delivery and signed for accordingly. Please report any damage to us within 24 hours of delivery so we can take the matter up with the carrier. If after 2 weeks you have not received your order, please inform us immediately. Your order may have been lost by the carrier and we cannot make a claim against them if more than 21 days has elapsed since your order was sent out.

We reserve the right not to deliver orders if we believe that the address is not secure, for example to a communal postal address or a PO Box. If this affects your order we will notify you as soon as possible.

Return, Refund & Cancellation Policy

Cancelling an order

If you wish to change or cancel an order before dispatch please contact our Customer Services team on 01925 415294 between 9:00 am and 5:00 pm Monday to Friday.

It would be helpful if you could have the following details to hand:

• Customer name
• Order number
• Date of the order

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our Returns section for further details on our returns policy).

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item & the cost of delivery but not the cost of returning the item to us.

Returns policy & procedure

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we will try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of dispatch so long as it is unused, undamaged and in original packaging.

We will refund the price of the item and cost of delivery to the purchaser but the cost of carriage to return the unwanted item to us will be at your cost.

If an item arrives damaged or becomes faulty we will arrange to replace it at our cost (up to 90 days after purchase).

After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate (again at our cost).

We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to our customer service team outlining the item you would like to return, your original order number, our stock number and the reason. Please tell us if you would like the product exchanged or refunded.

We will respond as soon as we can giving a returns note authorization number and details of when our carrier will collect the item. Please print this email and enclose it with your item as it will give us all the details we need to process your refund or replacement.

Please package the item securely for transit, using the manufacturers original packaging if available, and remember to enclose all the individual items that combine to make the product complete including instruction manuals, fixing screws etc.

Once we have received and processed the returned item we will process the refund or dispatch the replacement item.

To discuss the return of any item, contact our Customer Services Team on 01925 415294 between 9:00 am and 5:00 pm Monday to Friday.